Customers choose where to have experiences with your brand. And when they do, they expect to be greeted with relevant personalised content. Evolving channels, a lack of resources and organisational silos make this a challenge.
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Published: May 06, 2020
Creating amazing customer experiences is critical to the success of your business. But implementing the technology and developing the processes it takes to create those experiences can be complex.
With Experience Full Services, you’ll get the operational support you need to deliver experiences that...
Published: May 06, 2020
Experiences need to be where your customers are. And each one needs to connect to the last as part of one cohesive conversation.
Multiple online and offline channels, organisational silos and evolving customer expectations make it challenging.
To find out more, download now!
Published: May 06, 2020
What they want – where and when they want it. That’s what customers expect.
Vast amounts of customer data, a lack of resources and evolving customer expectations make it challenging.
To find out more, download now!
Published: May 06, 2020
What are the latest strategies and practices that leading organizations are using to consolidate and close their books? Watch this webinar replay to hear directly from Workday customer practitioners about their experiences.
You'll learn pragmatic techniques that you can use to close your books faster and with...
Published: Feb 05, 2020
The gig economy is changing how professional services firms and staffing firms do business.
Watch this on-demand webinar to learn how finance leaders from these firms are combining the best aspects of both types of businesses—reaping benefits and redefining the path forward.
Published: Feb 05, 2020
In this report, Aberdeen Group explores the performance and capabilities of leading professional services firms to help you understand how PSA can help you better manage resources and inspire employees.
Published: Feb 06, 2020
Customer expectations and market volatility are making it difficult for professional services organizations to deliver on time and under budget. Yet, best-in-class companies still manage to work efficiently and improve profitability.
This report from Aberdeen discusses how professional services automation helps companies...
Published: Feb 06, 2020
Despite professional services firms helping clients with their own digital transformations, many firms still haven’t reaped the benefits of digitization.
This eBook discuss five key areas of professional services that can be digitized to increase efficiency and improve the business.
Published: Apr 27, 2020
SPI Research, the leading independent technology services research firm, has released its 2020 Professional Services Maturity Benchmark™.
This report takes an in-depth look at key performance indicators across the industry and discusses why top performers grew both revenue and new jobs at almost twice...
Published: Apr 27, 2020
Over the past decade, fewer than half of professional services organizations surveyed by SPI reported using HCM solutions. Today, HCM is no longer a “nice to have” but a “must have” for professional services.
This end-user study of 52 professional services organizations discusses everything...
Published: Apr 27, 2020
Financial Services: Why Is Data Stuck in the Dark Ages?
The traditional view of data is no longer a fit for the changing world of business. Read this article to learn three technologies that are changing financial services’ approach to data and making it more accessible.
Published: Apr 29, 2020
Hospitality leaders who don’t embrace the benefits of digital transformation may find themselves lagging the competition.
Explore five key behaviors hospitality executives use to meet shifting customer expectations and drive digital revenue growth through organizational agility.
Published: Apr 27, 2020
Higher education is facing a crisis. For the first time in years, the pool of prospective students is shrinking, changing, and choosing different options—a trend that could continue well into the next decade.
Read this whitepaper to take a deep-dive into the numbers, and discover five ways innovative colleges...
Published: Feb 06, 2020