Los centros comerciales, las tiendas minoristas, las experiencias digitales y las estructuras organizativas están siendo reimaginadas. Para comprender este nuevo entorno, SapientRazorfish y Salesforce se han unido para llevar a cabo una investigación pionera que muestra patrones nuevos en la conducta de los...
Published: Sep 18, 2018
Durante los últimos años, ¿cuántas veces ha oído decir lo siguiente a un profesional del comercio minorista... “El cliente debe ser nuestra mayor prioridad en todo lo que hagamos”? Se trata de un objetivo común; aunque muchas marcas han realizado inversiones pensando...
Published: Sep 18, 2018
Recording telephone conversations is nothing new, ensuring recording mobile conservation is...
In the UK, since the ruling in 2009 by the UK finance governing body the FCA (formerly FSA), Financial Institutions have had to legally comply and record all fixed line conversations.
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Published: Sep 01, 2015
The following article will help pinpoint areas of success, while highlighting trends in how sales analytics are evolving and providing tips to ensure you take the right path that benefits your organisation and the salespeople the technology is designed to empower.
Article topics include:
How is...
Published: Feb 11, 2016
As manufacturers strive to keep pace with customer expectations, sellers are faced with understanding a rapidly evolving portfolio of products, product configurations, and new value-added services. How can you optimize the sales side of your manufacturing process for long-term sustainability?
This whitepaper introduces...
Published: Feb 11, 2016
Time is money in all successful organisations and boosting workforce productivity is one of the best ways to make more of the limited resources available.
Demanding more for less is a time-honoured way to raise stress, lower morale and kill productivity. There are more effective ways to unlock optimum employee...
Published: Sep 07, 2016
Imagine a company in which Sales and Finance agree on everything. A company in which Sales never mumbles under their breath about the penny pinchers in Finance, and Finance never wants to tell Sales where to shove it when they request yet another SPIF...
The solution to finally bridging the infamous divide between...
Published: Oct 29, 2015
Social selling is a sophisticated practice, and there are a host of challenges and dangers to be wary of.
This guide brought to you by MyCustomer and Microsoft will explore the challenges and opportunities of social selling, to help you maximise your potential, while minimising your risks.
You will learn: ...
Published: Feb 11, 2016
Sickness is one of the number one causes of pain for both employers and employees.
Especially in winter months, a couple of employees might call in sick.
No matter how big the company is, unexpected absences might affect the business’ productivity and profits in a negative way, and if they become a regular...
Published: Feb 24, 2016
If the thought of leading a virtual team makes you sweat, you aren’t alone. It’s new terrain for many, but it also carries some common misconceptions. Once you get past these, you’ll see it’s not that unfamiliar at all.
This brief explores 5 widely believed myths about leading virtual...
Published: Sep 01, 2015
Effective workforce management starts with in an accurate, efficient and user-friendly method for capturing work hours, pay rates and absences. Those critical details inform you of whether you are overstaffing particular roles, shifts or locations (or the opposite), provide a true gauge of worker performance through productivity...
Published: Feb 09, 2016
For HR professionals, the need to be flexible in the face of change is constant. From budget constraints to the latest data security protocols and increasing regulatory compliance demands, there’s a lot to keep up with. Juggling so many competing priorities can make it difficult to know where you should spend your...
Published: Feb 09, 2016
As a wide variety of information technology services move to online offerings in the Cloud, more and more IT executives are considering whether to shift their enterprise resource planning (ERP) systems there as well.
Running processes and infrastructure from the Cloud can, in the right context, provide greater...
Published: Sep 01, 2015
Don't let errors and process inefficiencies rob your organisation of optimal performance and employee engagement.
Download this infographic to read more about:
Organisational performance and efficiency
Employee satisfaction
Risk management and compliance
Published: Feb 09, 2016