2021 Professional Services Maturity Benchmark

Published by UNIT4

Service Performance Insight (SPI), LLC is a global research, consulting and training organization dedicated to helping professional service organizations (PSOs) make quantum improvements in productivity and profit. In 2007, SPI developed the PS Maturity Model as a strategic planning and management framework. It is now the industry-leading performance improvement tool used by over 35,000 service and project-oriented organizations to chart their course to service excellence.

The core tenet of the PS Maturity Model is PSOs achieve success through the optimization of five Service Performance Pillars:

  •  Leadership
  •  Client Relationships
  •  Talent (formerly Human Capital Alignment)
  •  Service Execution
  • Finance and Operations

Service Performance Insight provides an informed and actionable third-party perspective for clients and industry audiences. Our market research and reporting forms the context in which both buyers and sellers of information technology-based solutions maximize the effectiveness of solution development, selection, deployment and use.

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